Christmas Opening Hours
- We will close12 noon Tuesday 24th Dec
- Orders placed after 12 noon Tuesday 24th Dec will be sent out on our reopening on the 2nd Jan 2025, dispatch may take up to 3 days as we work through the backlog.
- All orders Nov to Dec will be downloaded, picked & packed continuously incl eve & weekend - no amendments will be possible
- Triple check your address & items in your basket as we can't change it after you checkout during our peak time.
How do I exchange or return an item?
https://www.rzmasks.co.uk/pages/christmas-opening-hoursIs it in stock?
- All stock is live on the website, if you can add to your basket, we have it in stock!
Where is my order?
- Check your tracking link we send you for current status
- We will check in on socials & emails a couple of times where we can but we also want to take a break from work :-)
- If when we reopen on the 2nd Jan, you still don't have the item or any status update please email us & we will look into this for you.
How do I contact RZ Mask UK when you are closed?
- We will check social media during our Christmas break but please bear with us as we are trying to take time off.
- We will reply within 1-2 days on IG, FB, TikTok & Website Chat
Last shipping dates
UK - Friday 20th Dec for Tracked 24hr service*
*subject to RM delivery times
International Royal Mail - Saturday 7th December - Monday 16th December based on country ordering
International DHL - DHL will be collected up to 23rd Dec & delivery dates will depend on the countries public holidays, keep an eye on tracking link while we are closed for updates
We will be closed from 24th Dec to 2nd Jan 2025
