You have 14 calendar days from the day after you receive all goods in an order to return them. 

You are responsible for return postage, we advise sending goods by Royal Mail Tracked & Signed For, as we can not be held responsible for goods which go missing on their way back to us. Unless the goods are faulty, in which case we will refund the postage to you.

We will provide a refund within 14 days of receiving the goods, assuming they are in resaleable condition, including undamaged packaging. 

After 14 days, we will issue a store credit instead of a refund.

Please write the Item/Size/ you want to exchange for.

We will send you a payment link for shipping to send out the exchange item when your return has been processed.

Please allow 2-3 working days, we will contact you by email.

Returns received after the 14 day period will be eligible for store credit only which will be issued by an e-gift card to the email address on the original order. 

Any issues with delivery of goods, damages, incorrectly sent items must be notified to us within 14 days, this is the customer's responsibility.

For damages - you need to take images of the damage to the item and/ or packaging to support the complaint with the courier and send to info@rzmasks.co.uk with your order number (starts RZ).

The items must remain unused, in original packaging and in resalable condition for us to provide a resolution.

If it is after 14 days or the items has been used, this will be considered acceptance of the goods as received.

All orders are sent on a Tracked service, we send tracking information on dispatch & tracking shows the live status of the delivery day.

It is the customer responsibility to check tracking & ensure they are present for the delivery time. If the customer is not available, they can amend the delivery date to another day or collect from a local collection point.

If the order is delivered on the stated delivery day stated when the customer is not present & after delivery the parcel is stolen this is not the responsibility of RZ Masks UK.

UK Delivery

All our shipping is sent Tracked to ensure you receive your goods securely and timely. If it is over a certain value we will send it Tracked with a Signature. We dispatch all orders within 1-2 working days.

We have recently switched to Royal Mail who offer 24hr Tracked & Signed delivery from Monday to Saturday. We can't offer time slots or weekday only deliveries as Royal Mail will deliver this on your usual post delivery.